Return Polic

Venture Toys 30-Day Return Policy

At Venture Toys, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied with your order, you can return it within 30 days of the purchase date. Please read the following guidelines to ensure a smooth return process.

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Products must be in their original condition: unused, unopened, and with all original packaging, accessories, and tags attached.
  • Certain items, including personalized products, clearance items, and gift cards, are non-returnable.

2. How to Initiate a Return

  • Contact Us: To begin the return process, please reach out to our customer service team at VentureToys@returns.store. Provide your order number and reason for the return.
  • Return Authorization: You will receive a Return Authorization (RA) number, which must be included with your return shipment.

3. Preparing Your Return

  • Pack the item securely in its original packaging. Ensure all components are included.
  • Write the RA number on the outside of the package.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

4. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective item or incorrect item sent).
  • Original shipping costs are non-refundable.

5. Refund Process

  • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
  • Refunds will be processed to the original payment method within 5-7 business days after the return is approved.
  • You will receive a confirmation email once your refund has been processed.

6. Exchanges

  • If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above, and place a new order for the desired item. Your refund will be processed once we receive your returned item.

7. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide you with a prepaid shipping label for the return and arrange for a replacement or refund.

Thank you for shopping with Venture Toys! We appreciate your business and are here to help ensure your shopping experience is a positive one.